Meet the Team
We are a dedicated team of individuals united by a shared mission. Our ultimate objective is to streamline and enhance the intricate journey individuals experience when seeking mental health support. By prioritizing efficiency and accuracy, we aim to minimize the burden on both patients and professionals, reducing waiting times and workload.
Our unwavering commitment extends beyond mere improvement of processes. We strive to foster equality and drive transformative change in mental health care worldwide. By embracing a global perspective, we seek to address disparities and ensure that every individual, regardless of their background or circumstances, has equal access to high-quality mental health services.
Through our collective efforts, we are determined to revolutionize the landscape of mental health care, promoting better outcomes and improved well-being for individuals across the globe.
Mandy King -CEO
Mandy plays a pivotal role as a founder and esteemed thought leader within our business, drawing on her extensive 25-year career in business development and government contracts. Her expertise encompasses critical sectors such as NHS, Care, and Education. Mandy has Level 5 Award in Health and Social Care Management achieving a Higher Distinction. She also has a Master's in Business Administration and certifications from Microsoft and Cisco, Mandy possesses a strong foundation in both business management and technical proficiency.
Her specialized focus revolves around AI and machine learning technologies, fueling our organization's advancements in these cutting-edge fields. Mandy's strategic insights and innovative mindset drive our growth and success. Moreover, her global management experience and language proficiency contribute to our ability to operate on an international scale.
Aligned with our vision of promoting global equality in mental health services, Mandy's leadership and expertise are instrumental in shaping our growth trajectory. Her commitment to driving positive change and ensuring equal access to mental health care strengthens our mission to make a lasting impact worldwide.
Dr. J Thukral - Registered Manager/Nominated Individual/ Operations
Dr. Thukral brings extensive expertise in both the NHS and private sector of mental health, driving transformative change not only in the UK but also on a global scale. With a vision to establish equality for all individuals, his contributions have far-reaching impacts. With 25 years of clinical knowledge and experience, Dr. Thukral has been at the forefront, directly engaging with patients across various levels of severity, from mild to moderate and severe cases.
His technical acumen and unwavering focus on patient and clinical safety are unparalleled. Dr. Thukral's profound understanding of the intricacies of mental health care allows him to deliver exceptional outcomes. With a proven track record of achieving positive clinical results, he stands as a trusted authority in the field. Dr. Thukral has Level 5 Award in Health and Social Care Management achieving a Higher Distinction.
He is an exceptional expert in change management, holding a Masters in Organisational Psychology. His remarkable skill set and extensive experience make him a sought-after professional in assisting organizations in their growth and transformation journeys.
Dr. Thukral's invaluable experience and commitment to advancing mental health care make him an invaluable asset to our organization. His dedication to improving the lives of individuals facing mental health challenges drives our pursuit of excellence and our goal to provide equal access to quality care for all.
Rachel Duff – Operations Director - CQC Assist
Rachael brings a wealth of experience in operational, managerial, regulatory/compliance, and quality systems to our organization. With a career spanning over 24 years, she has held positions at various management levels in both NHS secondary, Social, and Primary Care settings, as well as in commercial business sectors.
Having worked her way up through the ranks within the NHS, Rachael has acquired comprehensive skills, knowledge, and experience at all levels of the healthcare system. She has also served as a Specialist Practice Manager Advisor for the Care Quality Commission (CQC), actively participating in over 400 CQC Inspections. Additionally, Rachael holds Level 4 certification as an Interpersonal, Workplace, and Commercial Mediator, and she is a trained Expert Witness.
During her tenure in the NHS from 1999 to 2017, Rachael achieved several notable accomplishments, including successfully turning around a failing GP practice, leading it to become the highest performing practice in the county. She has also provided support and expertise in winning multiple local bids for NHS tender services. Rachael's dedication to regulatory compliance standards has aided numerous local healthcare establishments in meeting CQC requirements. Furthermore, she has provided invaluable support to practices during court investigations and hearings, resulting in successful outcomes. Additionally, Rachael has facilitated the smooth sale and transfer of a practice to a large NHS Trust, managing compliance, staffing, TUPE, and implementing systems and governance changes.
Rachael's extensive operational and regulatory experience, combined with her proven track record of achieving positive outcomes, make her an invaluable asset to our organization. Her contributions in driving operational excellence, ensuring regulatory compliance, and fostering successful transitions greatly contribute to our overall success and the delivery of high-quality healthcare services.
Dr. Joy Wong - Lead Psychologist
Dr. Joy Wong is a highly accomplished and esteemed Lead Psychologist with an exceptional track record in the field. With a wealth of qualifications and extensive experience, Dr. Wong brings a wealth of expertise to her role.
Dr. Wong holds a Ph.D. in Psychology, showcasing her dedication and commitment to advancing the field through rigorous academic pursuits. She is a registered psychologist in both the United Kingdom (UK) and Hong Kong (HK), demonstrating her global perspective and ability to navigate diverse cultural contexts.
In addition to her professional registrations, Dr. Wong is a Chartered Psychologist specializing in Health Psychology. Her specialized training and knowledge in this area enable her to address the complex interplay between psychological factors and health outcomes. As a registered Health Psychologist with the Health and Care Professions Council (HCPC) in the UK, Dr. Wong is recognized as a trusted practitioner in the field.
Dr. Wong's expertise extends beyond her academic qualifications. She is an Associate Fellow of the British Psychological Society (BPS), a prestigious recognition that reflects her significant contributions to the field of psychology. Her membership in this esteemed organization signifies her commitment to upholding the highest professional standards and ethics.
As a highly skilled therapist, Dr. Wong is proficient in delivering evidence-based therapies such as Dialectical Behavior Therapy (DBT) and Cognitive-Behavioral Therapy (CBT). Her expertise in these therapeutic approaches allows her to provide effective interventions and support to individuals facing various psychological challenges.
With a passion for empowering individuals to enhance their mental well-being, Dr. Wong is dedicated to helping her clients achieve positive and sustainable change. Her compassionate approach, combined with her deep understanding of psychological principles and therapies, makes her a trusted and sought-after Lead Psychologist.
Dr. Joy Wong's exceptional qualifications, extensive experience, and commitment to advancing psychological well-being make her an invaluable member of our team. Her expertise and dedication enable us to provide high-quality, evidence-based psychological services to our clients, ensuring their holistic well-being is prioritized.
Richard Banyard – CQC Assist – Compliance and Governance Specialist
Richard brings a wealth of operational, managerial, and commissioning experience from his impressive career spanning over 35 years in the NHS and overseas. He has held positions at all levels within the NHS, including over 10 years at Board level, where he served as Chief Executive and held various director positions, such as LIFT Director and Director of Commissioning.
Richard holds a Masters Degree in Health Services Management and has a diverse range of skills beyond his operational expertise. He is experienced in teaching, conference presentations, examining, and writing, with 40 publications in professional journals. Furthermore, he is a fully qualified teacher with a Post Graduate Certificate in Education. Richard has made significant contributions to education in the healthcare sector, heading up a part-time Foundation Degree program in Health Services Management at Hull College for local NHS staff. He has also served as a past Head Examiner for the Institute of Health Service Management.
Throughout his NHS career from 1974 to 2007, Richard achieved numerous notable accomplishments. These include conducting a comprehensive services review for a large Health Authority in a politically charged environment, where he oversaw external consultancy support. He was also instrumental in introducing commissioning to a Health Authority during the early 1990s. Richard successfully planned for the establishment of a new District General Hospital, obtained approval for a new Primary Care Group in a deprived inner-city area, and project-managed the establishment of a new Primary Care Trust.
Additionally, Richard played a key role in procuring a new LIFT (Local Improvement Finance Trust) company, overseeing the formal bidding process. His contributions to education were also significant, as he introduced a Foundation Degree program at a Further Education college, enabling over 25 NHS staff members to obtain Foundation/Bachelor's Degrees.
Richard's extensive operational, managerial, and commissioning experience, combined with his educational contributions, make him an invaluable asset to our organization. His strategic leadership, expertise in healthcare management, and dedication to improving healthcare services have made a lasting impact throughout his career.
John O'Sullivan - Finance Director
John O'Sullivan brings a wealth of experience and expertise to our team as the Finance Director. With a strong background in the care industry, John has held significant leadership positions, including the role of CEO for several prominent care groups.
With his comprehensive understanding of the care sector, John brings invaluable insights into the financial management and operations of our organization. His extensive experience in overseeing large care groups has equipped him with the skills necessary to navigate complex financial landscapes while maintaining a strong focus on delivering quality care services.
As the Finance Director, John plays a vital role in ensuring the financial stability and growth of our organization. His strategic vision and meticulous attention to detail allow for effective financial planning, budgeting, and forecasting, enabling us to make informed decisions and optimize our resources. John's expertise in financial management, coupled with his deep knowledge of the care industry, ensures that our financial strategies align with our mission of providing exceptional care services.
Throughout his career, John has demonstrated strong leadership qualities and a commitment to driving positive change within the care sector. His experience as a CEO has honed his ability to lead teams, manage complex financial structures, and foster a culture of financial accountability and transparency.
In addition to his financial acumen, John is known for his exceptional interpersonal skills and his ability to collaborate effectively with stakeholders at all levels. His strategic mindset and ability to build strong relationships have contributed to the success of his previous organizations and will continue to drive our financial success.
With John O'Sullivan as our Finance Director, we have a trusted and experienced professional leading our financial operations. His dedication to financial excellence, coupled with his deep understanding of the care industry, ensures that our organization remains financially sound, enabling us to continue providing exceptional care services to those who rely on us.
Mike Newman - Human Resources/HR Director
Mike Newman is a highly skilled and experienced Human Resources professional, bringing over 40 years of expertise to our team. With a strong background in working with growing organizations, Mike has played a pivotal role in driving organizational success through effective HR strategies and practices.
As our HR Director, Mike's extensive experience and knowledge are instrumental in shaping our HR initiatives, policies, and procedures. He has a deep understanding of the unique challenges that arise during periods of growth and transformation, and he excels in developing HR solutions that align with our organizational goals.
Mike's contributions to our team extend beyond traditional HR functions. His commitment to training, vetting, and compliance ensures that our workforce is equipped with the necessary skills and knowledge to excel in their roles. He has a keen eye for talent and focuses on attracting, retaining, and developing top talent within our organization.
With his vast experience, Mike has built a reputation for fostering a positive and inclusive work environment. He understands the value of a strong company culture and works closely with teams across the organization to cultivate a supportive and engaging workplace. His expertise in employee engagement and relations helps to foster a sense of belonging and encourages collaboration and productivity.
Throughout his career, Mike has remained at the forefront of HR trends and best practices. He is known for his adaptability and ability to navigate changing landscapes, ensuring our HR strategies remain effective and compliant with relevant regulations and laws.
With Mike Newman as our HR Director, we have a trusted and experienced leader guiding our human resources functions. His dedication to training, vetting, compliance, and employee well-being enhances our organization's overall performance and ensures that we attract and retain top talent. Mike's wealth of knowledge and his commitment to creating a positive work environment make him an invaluable asset to our team.
Maeve A. McMillan - Triage and Business Manager
Maeve A. McMillan is a highly skilled and compassionate Triage and Business Manager with a strong background in psychology and cognitive neuroscience. With her exceptional qualifications and dedication to providing exceptional patient care, she plays a crucial role in our organization as the bridge between patients and our services.
Maeve holds a Bachelor of Science (BSc) degree in Psychology with Cognitive Neuroscience from the University of Leicester, which she completed from 2018 to 2021. She graduated with 2:1 Honours, demonstrating her commitment to academic excellence and a deep understanding of the field.
Maeve's extensive knowledge in psychology and cognitive neuroscience equips her with a profound understanding of human behavior, cognition, and mental processes. Her expertise enables her to effectively analyze complex situations and provide comprehensive support to patients seeking our services.
As a Triage and Business Manager, Maeve demonstrates exceptional skills in triaging patient needs and efficiently coordinating their care. She is adept at identifying critical information, assessing urgency, and ensuring timely access to the appropriate services within our organization. Maeve's compassionate approach and empathetic nature contribute to fostering a supportive environment for patients during their healthcare journey.
Maeve's proficiency extends beyond patient care. As a Business Manager, she showcases strong organizational abilities, allowing her to streamline operations and enhance the efficiency of our services. Her strategic mindset and keen attention to detail contribute to the seamless integration of administrative tasks, enabling our organization to deliver high-quality care while maintaining a strong business foundation.
With her comprehensive knowledge, exceptional qualifications, and dedication to providing exceptional patient care, Maeve A. McMillan exemplifies the values and expertise that make her an invaluable member of our team. Her commitment to bridging the gap between patients and our services ensures that every individual receives the attention and care they deserve.
We are proud to have Maeve on board, contributing to our mission of delivering outstanding healthcare services with compassion and professionalism.
Medisec - Admin and Secretarial Representative/Contact Centre
Our Admin and Secretarial Representative/Contact Centre team at Medisec is dedicated to providing exceptional support and assistance to ensure the smooth operation of our organization. With their round-the-clock availability, they offer 24/7 support to address administrative and secretarial needs promptly and efficiently.
Led by a team of highly skilled professionals, our Admin and Secretarial Representatives possess a wealth of experience in managing administrative tasks, organizing schedules, and coordinating communication channels. They play a crucial role in ensuring effective communication between our staff, clients, and partners, and they are committed to delivering exceptional customer service.
With their expertise in managing various administrative functions, our team handles a wide range of responsibilities, including scheduling appointments, coordinating meetings, managing correspondence, and maintaining accurate records. They are adept at using advanced tools and systems to streamline processes and improve efficiency in our day-to-day operations.
In addition to their administrative skills, our team members excel in customer service and are highly responsive to inquiries and requests. They understand the importance of clear and effective communication and strive to provide prompt and accurate information to our clients and stakeholders. Their friendly and professional demeanor creates a positive and welcoming environment for everyone who interacts with our organization.
At Medisec, we value the contribution of our Admin and Secretarial Representative/Contact Centre team in ensuring that our administrative processes run smoothly and our stakeholders receive the support they need. Their dedication to excellence, strong organizational skills, and commitment to providing exceptional customer service make them an integral part of our team.
Whether it's handling phone calls, managing appointments, or providing general administrative assistance, our Admin and Secretarial Representative/Contact Centre team is always ready to assist. With their round-the-clock availability and expertise, they play a crucial role in supporting the seamless functioning of our organization and delivering top-notch service to our clients.
As our valued recruitment partner, Athona plays a vital role in the growth and success of our organization. With their expertise in the field, they have been instrumental in sourcing and connecting us with passionate clinical talent that aligns with our mission and values.
Athona Recruitment brings a wealth of experience and knowledge in the recruitment industry. Their team of dedicated professionals possesses a deep understanding of the healthcare sector and the specific needs and requirements of our organization. With their extensive network and access to a wide pool of candidates, they have consistently delivered top-quality professionals who contribute to our continued success.
With a strong focus on matching the right candidates with the right opportunities, Athona Recruitment employs rigorous screening and selection processes to ensure that only the most qualified and motivated individuals are presented to us. Their commitment to excellence and attention to detail have resulted in successful placements and long-term partnerships.
Beyond their exceptional recruitment services, Athona Recruitment maintains a strong emphasis on building relationships and providing outstanding customer service. Their team takes the time to understand our unique requirements, culture, and goals, allowing them to find candidates who not only possess the necessary skills and qualifications but also fit seamlessly into our organization.
Athona Recruitment's dedication to finding passionate clinical talent has been invaluable to our growth and expansion. Their comprehensive understanding of the industry landscape and their ability to identify individuals who are not only skilled professionals but also share our commitment to providing exceptional care have been instrumental in enhancing our team.
We are grateful for the collaboration and support of Athona Recruitment as our trusted recruitment partner. Their expertise, dedication, and ability to attract talented individuals have played a significant role in our ongoing success. Together, we are making a positive impact.
Blue Stream Academy - Our Trusted Training Partner
We are privileged to have Blue Stream Academy as our esteemed training partner, playing a crucial role in ensuring our team's compliance and professional development. With their invaluable expertise and comprehensive training solutions, Blue Stream Academy has been instrumental in equipping our team with the knowledge and skills necessary to excel in their roles and provide exceptional care.
Blue Stream Academy is a renowned provider of innovative and engaging training programs tailored specifically for the healthcare sector. Their vast range of courses covers essential areas such as compliance, clinical skills, patient safety, and professional growth. Through their user-friendly online platform, they offer a seamless learning experience that caters to the diverse needs of our team members.
With a deep understanding of the training industry, Blue Stream Academy consistently delivers relevant and up-to-date content that aligns with regulatory requirements and industry best practices. Their courses are meticulously designed to ensure that our team remains compliant and well-equipped to meet the evolving demands of our field. We can rely on their expertise to keep us informed about the latest advancements and guidelines.
What sets Blue Stream Academy apart is their unwavering commitment to exceptional customer service. Their dedicated support team is always available to address any questions or concerns, providing prompt assistance and ensuring a smooth training experience for our team. Their professionalism and responsiveness have earned them our trust and appreciation.
Through our partnership with Blue Stream Academy, we embrace a culture of continuous learning and growth in the healthcare sector. Their commitment to excellence and ongoing updates to their training modules empower our team to deliver the highest quality care and services to our clients. With their guidance, we remain at the forefront of industry standards and best practices.
We value the invaluable partnership we have built with Blue Stream Academy, as their comprehensive training solutions and unwavering support have significantly contributed to our organization's success. Their dedication to excellence, combined with their commitment to compliance and professional development, makes them an integral part of our team.
With Blue Stream Academy as our trusted training partner, we have the confidence to navigate the ever-changing healthcare landscape while upholding the highest standards of knowledge, expertise, and compliance. Together, we strive to provide exceptional care and services, ensuring the well-being of our clients and the continuous growth of our team.
To know more about us, you can check the following links:
Meet the Team:
Private Medical Health Care:
Statement on Sustainability in Mental Health:
Environmental and Sustainability Policy:
Our Social Values:
For more information, feel free to reach out to us!
Health Choices Global is a global organization that operates under the name ORO, which serves as our brand specializing in mental health.
Correspondence Address: 2 Harley Street, London, W1G 9PA