FAQ
Whether you’re seeking mental health support for the first time or wanting a different provider for your ongoing care or second opinions, you may have some questions about the way we operate and the treatments we offer. Hopefully, you will find all the information you need below. If not, feel free to give our friendly and highly trained medical secretaries a call.
Q: How can I book an appointment?
A: You can use our Book an Appointment page to schedule an initial consultation, or you can use our Contact Us Box.
Q: How soon can I get an appointment?
A: Our national service operates 7 days a week, with same day or next day appointments often available. We do our best to ensure that you receive an appointment as soon as possible and are matched with the right personnel in the right team.
Q: Where do appointments take place?
A: Currently, due to COVID-19 restrictions, we’re only offering online appointments and are not able to see patients in-person. However, as soon as restrictions lift, we will offer in-person appointments for all our new and existing patients. Online therapy can take place from the comfort of your own home. We recommend finding a private, quiet place where you can safely talk to your practitioner through video chat. The online sessions are no different from in-person.
Q: How to provide a Compliment or Testimonials?
A: We are always keen to learn about how our services have been life-changing for you. Positive stories always encourage and help others to take that first step. Here is a link to our Compliment and Testimonial page: [Provide link]
Q: How can I provide suggestions and feedback?
A: We are always looking for ways to improve our services. Please find a link to the page where you can provide feedback: Compliments and Testimonials – Healthchoicesglobal
Q: How can I make a Complaint?
A: At Healthchoices Global, we take customer service very seriously and pride ourselves on providing excellence. Please find a link to our page explaining our complaint processes and procedures: Suggestions – Healthchoicesglobal
Q: Are your services confidential?
A: Yes, all our teams are trained to respect the privacy of our patients and have a strict code of conduct. We adhere to the GDPR guidelines for information management and data protection.
Q: Do you offer face-to-face services?
A: We currently run an online and remote service but will provide face-to-face services in the future upon request.
Q: Do you operate throughout the week?
A: We operate a 24-hour, 7-day-a-week service so that we can help with crisis management if required. All our patients can access our team online or remotely. We are there for you and your family.
Q: Do your services also work with other health services?
A: Our service integrates with other forms of ongoing health and mental care being provided by others, such as GPs, hospitals, and the voluntary sector.
Q: Do you offer a free call to see if the service is for me?
A: We do offer a 15-minute call back service to take you through the service via video or over the phone.
Please contact our team for more information.