Statement of Purpose

Health Choices Global Limited trading as ORO Mental Health
Last Updated: Feb 2025

Health Choices Global Limited, trading as ORO Mental Health, is a private healthcare provider registered in England and Wales under company number 10941962. The organisation is registered with the Care Quality Commission (CQC) to provide regulated activities including Treatment of Disease, Disorder or Injury and Diagnostic and Screening Procedures. We are authorised to provide services to children, adolescents, adults, and elderly clients. Our services are delivered remotely through secure video consultations. Our registered office is located at 2 Harley Street, London, W1G 9PA.

We provide safe, high-quality, virtual mental health services that are fully compliant with CQC Fundamental Standards. Our objectives are:

 - To deliver evidence-based psychiatric assessments, diagnosis, and treatment to individuals across the lifespan.

 - To promote continuity of care, patient safety, and regulated practice.

 - To ensure all clients receive person-centred care, inclusive of protected characteristics under the Equality Act 2010.

 - To support access to mental healthcare through a fully remote, confidential delivery model.

 - To provide clinical governance oversight, safeguarding protocols, and internal auditing for compliance with CQC standards.

We offer a wide range of mental health services, including:

 - Psychiatric assessments and diagnoses

 - ADHD and Autism assessments

 - Medication prescribing and monitoring

 - Treatment planning and clinical review

 - Diagnostic and screening procedures

 - Reports for insurers, schools, employers, and legal purposes

We support clients of all ages:

 - Children under 18, with appropriate consent from a parent or legal guardian

 - Adolescents, assessed and treated under clinical and ethical guidelines

 - Adults aged 18 to 64

 - Older adults aged 65 and above

Clients may access our services through self-funding or referral from approved insurers such as Bupa, AXA Health, Aviva, and others. We also accept third-party referrals from employers, case managers, and medico-legal professionals. All assessments and treatment are delivered virtually and are accessible throughout the UK.

Our team includes:

 - General Medical Council (GMC) registered Consultant Psychiatrists

 - Health and Care Professions Council (HCPC) registered Psychologists

 - Nursing and Midwifery Council (NMC) registered Nurse Prescribers

 - A Medical Director who oversees clinical governance

All clinical staff undergo enhanced Disclosure and Barring Service (DBS) checks, regular clinical supervision, annual appraisals, and continuing professional development (CPD). Clinical work is carried out in line with NICE guidelines and national best practice standards.

We operate with a strict Zero Tolerance Policy for abusive, threatening, inappropriate or intoxicated behaviour. Any violations will result in withdrawal of services and may be reported to authorities where appropriate.

Our Continuity of Care Policy states that if 30 or more days have passed since a patient’s last appointment and no follow-up has been arranged, the patient may be discharged and placed back on the waiting list. Patients returning after prolonged absence may require full reassessment before clinical recommendations or prescriptions can resume. Clinical responsibility only applies to clients with an active care plan. We prioritise communication with active patients and hold no liability for delayed or non-response to individuals not under active treatment.

Prescriptions are issued only during formal consultations and at the psychiatrist’s clinical discretion. Repeat prescriptions requested outside appointments will be chargeable. Controlled medication is issued to a nominated pharmacy and not to private addresses. Prescription fulfilment and pricing are the responsibility of the dispensing pharmacy.

All patient records are maintained in accordance with GDPR and the Data Protection Act 2018. Records are retained for at least 8 years following the last point of contact, or until age 25 for minors. Data is stored securely with appropriate technical safeguards and access controls.

A formal complaints procedure is in place and accessible via our website. Patients are encouraged to provide feedback. Safeguarding policies are applied to all children and adults at risk, and are based on statutory guidance including the Children Act 1989/2004 and the Care Act 2014.

We do not provide emergency or crisis support. Patients in crisis must contact the appropriate emergency services. The following emergency contact information is provided for public safety:

 - NHS 111: For urgent but non-life-threatening medical advice and help

 - Samaritans: Call 116 123 (free 24/7 emotional support for anyone in distress)

 - SHOUT: Text 'SHOUT' to 85258 (free 24/7 text support for mental health crisis)

 - Mind: Call 0300 123 3393 (mental health support and guidance)

 - Emergency Services: Call 999 immediately or go to your nearest Accident & Emergency (A&E) department if you are in danger or experiencing a life-threatening situation

We are not liable for any harm resulting from a failure to seek emergency or crisis care. Contacting ORO Mental Health does not constitute an emergency response or crisis intervention service.

We maintain business continuity under a Force Majeure clause which exempts liability for events beyond reasonable control, including natural disasters, war, pandemics, cyberattacks, and acts of government.

For more information, please contact us at operations@oromentalhealth.com or visit www.oromentalhealth.com.