Complimentary Triage Consultation

Triage Services at ORO Mental Health

At ORO Mental Health, we understand the importance of providing timely and appropriate mental health assessments and treatments. Our triage services are designed to efficiently evaluate and match individuals with the most suitable treatment options. Here's an overview of our triage process:

Initial Contact Individuals seeking mental health support can contact us through phone, email, or our online platform. Our dedicated triage team is available to guide them through the initial steps.

Assessment of Urgency Upon initial contact, our triage team assesses the urgency of the situation. This helps prioritize cases based on symptom severity, distress levels, and risk factors. Urgent cases are directed to appropriate resources or emergency services to ensure immediate support.

Comprehensive Evaluation For non-urgent cases, we conduct a thorough evaluation to understand the individual's specific needs, symptoms, and treatment goals. This involves gathering information about their mental health history, current concerns, and any relevant factors.

Treatment Matching Based on the comprehensive evaluation, our triage team identifies the most suitable treatment options from our range of services. We consider the individual's diagnosis, preferences, availability, and treatment goals to ensure a personalized approach.

Referral Coordination In instances where specialized treatment or additional support is required beyond our offerings, we facilitate referrals to trusted external providers or resources. Our network ensures that individuals receive seamless and appropriate care.

Treatment Recommendations Following the evaluation and matching process, we provide individuals with detailed treatment recommendations. This may include specific therapies, medication management, or a combination of interventions. Our goal is to empower individuals to make informed decisions about their treatment.

Appointment Scheduling Our triage team assists in scheduling appointments with appropriate clinicians or therapists, ensuring minimal wait times and timely access to care.

Ongoing Support We offer ongoing support and follow-up to address any questions or additional treatment needs that may arise. Our triage team remains a point of contact throughout the treatment journey, providing continuous support and connection.

Collaboration and Communication Throughout the triage process, we emphasize collaboration and communication among our team, clinicians, therapists, and individuals seeking treatment. This ensures a coordinated and integrated approach to care, promoting the best possible outcomes.